Refund policy

Return & Refund Policy – Novel Noir

At Novel Noir, we are committed to providing you with high-quality, unforgettable fragrances. If for any reason you're not completely satisfied with your purchase, we’re here to help.

Returns

• All return requests must be made within 14 days of the delivery date.

• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.

• The item must be returned in its original packaging.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–7 business days.

Non-Returnable Items

• We do not accept returns on used fragrances, sale items, or gift cards.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping method to ensure your return is received.

To Initiate a Return

Please email our support team at support@novelnoir.com with your order number and reason for return. We’ll guide you through the next steps.